Customer Service & Storage Pick-Up Specialist

Floor & Decor; Van Cortlandtville (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunities and career growth

401k with company match

Medical, Dental, Vision, Life plans

Paid vacation and sick time

Paid holidays and personal holiday

Job summary

Floor & Decor is seeking a customer-focused associate to greet shoppers and manage the storage pick-up process. You will verify pickup identities, handle orders in the POS system, answer inquiries per SOP, and assist customers with product questions while adhering to safety and brand standards.

This role requires strong communication, basic computer skills, and the ability to work in a fast-paced retail environment, with opportunities for both full-time and part-time schedules.

Qualifications

• 1 year of retail sales experience or equivalent
• Excellent verbal and written communication skills
• Strong computer skills and ability to coordinate information online

Responsibilities

• Greet customers and assist with product questions
• Manage the customer storage pick-up process and verify identity of pickup person
• Follow the company SOP for phone answering and customer interactions
• Deliver orders in the POS system and ensure accurate information collection
• Adhere to safety procedures for lifting and warehouse environment
• Maintain store cleanliness and product stocking according to brand standards

Skills

Retail sales experience

Communication skills

Tools

POS system

Job description

Floor & Decor is seeking a customer-focused associate to greet shoppers and manage the storage pick-up process. You will verify pickup identities, handle orders in the POS system, answer inquiries per SOP, and assist customers with product questions while adhering to safety and brand standards.

This role requires strong communication, basic computer skills, and the ability to work in a fast-paced retail environment, with opportunities for both full-time and part-time schedules.