Customer Service Specialist – Waste Solutions & Growth

Lincoln Waste Solutions, LLC; Hanover (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k)

Learning & Growth Opportunities

Collaborative, global environment

Inclusive & equal opportunity employer

Job summary

Lincoln Waste Solutions, powered by Reconomy, is seeking a Customer Experience professional in Hanover to handle calls and emails, answer questions about waste and recycling services, and support ongoing service requests.

You will schedule services, coordinate with vendors, update accounts, investigate issues, and maintain accurate records while delivering professional, timely service. Requirements include a high school diploma and 2–5 years in customer service; proficiency with MS Office.

Qualifications

• High school or equivalent is required.
• 2-5 years of experience in customer service.
• Strong time management and organizational skills.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answering incoming customer calls and emails professionally and promptly.
• Responding to customer questions regarding waste and recycling services.
• Assisting customers with ongoing service requests and account needs.
• Schedule waste and recycling services based on customer requirements.
• Coordinate service requests with vendors and internal departments.
• Confirm that scheduled services have been completed successfully.
• Process service changes, updates, and cancellations as requested.
• Maintain complete and accurate customer account information.
• Investigate missed pickups, scheduling problems, and other service issues.
• Work with vendors and internal departments to resolve customer concerns.
• Follow up on outstanding service requests and unresolved issues.
• Document customer communications, service updates, and resolutions.

Skills

Customer service experience

Time management

Organization

Verbal and written communication

Attention to detail

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Lincoln Waste Solutions, powered by Reconomy, is seeking a Customer Experience professional in Hanover to handle calls and emails, answer questions about waste and recycling services, and support ongoing service requests.

You will schedule services, coordinate with vendors, update accounts, investigate issues, and maintain accurate records while delivering professional, timely service. Requirements include a high school diploma and 2–5 years in customer service; proficiency with MS Office.