Customer Experience Specialist - Waste Solutions

Reconomy; Hanover (MD); Presencial; USD 42 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Benefits

401(k)

Learning & Growth

Global Collaboration

Diversity & Inclusion

Resumo da oferta

Lincoln Waste Solutions, powered by Reconomy, seeks a Customer Service Representative in Hanover, MD to manage customer calls and emails, handle waste and recycling inquiries, and coordinate service schedules. You will maintain accurate accounts and resolve issues to ensure satisfaction.

The role requires 2–5 years in customer service, strong communication, and proficiency with Microsoft Office. We offer health benefits, 401(k), growth opportunities, and a collaborative, cross-border environment.

Qualificações

• High school diploma or equivalent required.
• 2–5 years of customer service experience.
• Strong time management skills.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsabilidades

• Answer incoming customer calls and emails professionally and promptly.
• Respond to customer questions regarding waste and recycling services.
• Assist customers with ongoing service requests and account needs.
• Schedule waste and recycling services based on customer requirements.
• Coordinate service requests with vendors and internal departments.
• Confirm that scheduled services have been completed successfully.
• Process service changes, updates, and cancellations as requested.
• Maintain complete and accurate customer account information.
• Investigate missed pickups, scheduling problems, and other service issues.
• Work with vendors and internal departments to resolve customer concerns.
• Follow up on outstanding service requests and unresolved issues.
• Document customer communications, service updates, and resolutions.

Conhecimentos

Customer service experience

Formação académica

High school diploma or equivalent

Ferramentas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descrição da oferta de emprego

Lincoln Waste Solutions, powered by Reconomy, seeks a Customer Service Representative in Hanover, MD to manage customer calls and emails, handle waste and recycling inquiries, and coordinate service schedules. You will maintain accurate accounts and resolve issues to ensure satisfaction.

The role requires 2–5 years in customer service, strong communication, and proficiency with Microsoft Office. We offer health benefits, 401(k), growth opportunities, and a collaborative, cross-border environment.