Bilingual Customer Service Pro — Waste Solutions

Patriot Disposal; Charles Town (WV); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off

Employee Discount: Free trash and recycling service

Job summary

A regional waste management company is looking for a dedicated Customer Service Representative to manage customer inquiries and ensure satisfaction. In this role, you will be the first point of contact for clients, addressing issues and providing information about services. Candidates should have strong communication skills and experience in customer service. The position offers comprehensive benefits including health insurance and growth opportunities within the company.

Qualifications

• 1–2 years of customer service experience, preferably in a call center.
• Ability to handle stressful situations and resolve conflicts.
• Knowledge of the waste management industry is a plus.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints professionally.
• Maintain accurate records of customer interactions.
• Identify opportunities to upsell additional services.

Skills

Strong communication skills

Detail-oriented

Teamwork

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

A regional waste management company is looking for a dedicated Customer Service Representative to manage customer inquiries and ensure satisfaction. In this role, you will be the first point of contact for clients, addressing issues and providing information about services. Candidates should have strong communication skills and experience in customer service. The position offers comprehensive benefits including health insurance and growth opportunities within the company.