Customer Service Representative

Reconomy; Hanover (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health Benefits

401(k)

Learning & Growth

Global Collaboration

Diversity & Inclusion

Job summary

Lincoln Waste Solutions, powered by Reconomy, seeks a Customer Service Representative in Hanover, MD to manage customer calls and emails, handle waste and recycling inquiries, and coordinate service schedules. You will maintain accurate accounts and resolve issues to ensure satisfaction.

The role requires 2–5 years in customer service, strong communication, and proficiency with Microsoft Office. We offer health benefits, 401(k), growth opportunities, and a collaborative, cross-border environment.

Qualifications

• High school diploma or equivalent required.
• 2–5 years of customer service experience.
• Strong time management skills.
• Excellent organizational skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsibilities

• Answer incoming customer calls and emails professionally and promptly.
• Respond to customer questions regarding waste and recycling services.
• Assist customers with ongoing service requests and account needs.
• Schedule waste and recycling services based on customer requirements.
• Coordinate service requests with vendors and internal departments.
• Confirm that scheduled services have been completed successfully.
• Process service changes, updates, and cancellations as requested.
• Maintain complete and accurate customer account information.
• Investigate missed pickups, scheduling problems, and other service issues.
• Work with vendors and internal departments to resolve customer concerns.
• Follow up on outstanding service requests and unresolved issues.
• Document customer communications, service updates, and resolutions.

Skills

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative

Application Deadline: 4 November 2026

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Hanover

Reporting To: Inez L. Burns

Compensation: $41,568 - $51,960 / year

Description

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support.

With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries. Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future.

About the role

• Answering incoming customer calls and emails professionally and promptly.
• Responding to customer questions regarding waste and recycling services.
• Assisting customers with ongoing service requests and account needs.
• Schedule waste and recycling services based on customer requirements.
• Coordinate service requests with vendors and internal departments.
• Confirm that scheduled services have been completed successfully.
• Process service changes, updates, and cancellations as requested.
• Maintain complete and accurate customer account information.
• Investigate missed pickups, scheduling problems, and other service issues.
• Work with vendors and internal departments to resolve customer concerns.
• Follow up on outstanding service requests and unresolved issues.
• Document customer communications, service updates, and resolutions.

What we need from you

• High school or equivalent (Required)
• 2-5 years of experience in Customer service
• Strong time management skills
• Excellent organizational skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficiency in Microsoft Excel, Word, and Outlook

What we offer

• Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.
• 401(k): Plan for the future with confidence with employer matching of employee retirement contribution.
• Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.
• Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.
• Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.

Accessibility and Inclusion

Lincoln Waste Solutions is committed to creating a diverse, accessible, and inclusive workplace. Should you require accommodation through any stage of the recruitment process, please let us know when contacted and we will work with you to meet your needs. Disability-related accommodations during the application process are available upon request. You may also request accommodation by emailing [e-mail].