Customer Success & Support Specialist

Waste Pro, USA; Town of Milton (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Waste Pro, USA is seeking a Customer Service Representative in New York to handle inbound calls and resolve issues for both residential and commercial customers. The representative will answer approximately 100 calls daily and provide high-quality service to exceed customer expectations. Candidates should possess strong communication skills and computer proficiency.

The ideal candidate will thrive in a dynamic office environment and have the ability to multitask while maintaining professionalism under pressure. This position offers a chance to be part of a supportive team and contribute to customer satisfaction.

Qualifications

• Ability to handle a heavy volume of calls in a professional and efficient manner.
• Excellent verbal, written and analytical skills.
• Ability to multi-task and work efficiently both independently and as a team.

Responsibilities

• Receive and process calls from customers.
• Assist customers in resolving issues and provide service quotes.
• Establish customer accounts and negotiate service details.

Skills

Call handling

Verbal communication

Written communication

Analytical skills

Computer proficiency in MS Office

Multitasking

Problem-solving

Team collaboration

Adaptability

Job description

Waste Pro, USA is seeking a Customer Service Representative in New York to handle inbound calls and resolve issues for both residential and commercial customers. The representative will answer approximately 100 calls daily and provide high-quality service to exceed customer expectations. Candidates should possess strong communication skills and computer proficiency.

The ideal candidate will thrive in a dynamic office environment and have the ability to multitask while maintaining professionalism under pressure. This position offers a chance to be part of a supportive team and contribute to customer satisfaction.