Customer Service Pro - Waste Management

Apex Waste Solutions; Woodland Park (CO); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k) Matching

Long-Term Disability

Short-Term Disability

Life Insurance

Paid Time Off

Job summary

Apex Waste Solutions is seeking a Customer Service Representative in Woodland Park, CO to handle customer inquiries and support service setup, billing, and issue resolution. This full-time role focuses on delivering a friendly, professional experience to residents and businesses.

The position emphasizes accurate record-keeping, collaboration with dispatch/operations, and adherence to company policies and safety standards.

Qualifications

• Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.

Responsibilities

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
• Handle customer complaints and work to find effective solutions.
• Coordinate with dispatch and operations teams to resolve service issues efficiently.
• Maintain accurate customer records and update information in our system.
• Provide a positive and helpful customer experience at all times
• Identify trends and common issues to suggest improvements to services and processes.

Skills

Communication

Interpersonal skills

Multitasking

Proactive problem-solving

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Apex Waste Solutions is seeking a Customer Service Representative in Woodland Park, CO to handle customer inquiries and support service setup, billing, and issue resolution. This full-time role focuses on delivering a friendly, professional experience to residents and businesses.

The position emphasizes accurate record-keeping, collaboration with dispatch/operations, and adherence to company policies and safety standards.