Customer Experience Specialist: Solve, Support, Succeed

Coastal Waste & Recycling Inc.; Fort Myers (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) matching

PTO & holidays

Career growth

Team environment

Job summary

Coastal Waste & Recycling Inc. is seeking a Customer Experience Representative to deliver outstanding service via phone and email. You will resolve queries, process service requests, and partner with Operations to ensure a seamless customer experience across multiple markets.

The role emphasizes accurate record-keeping, clear communication, and a positive attitude. Join a collaborative team focused on growing with opportunities for career advancement.

Qualifications

• Previous customer service experience.
• Strong communication and active listening skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new technology.
• Bilingual (English/Spanish or English/Creole) is a plus.

Responsibilities

• Deliver exceptional customer service via phone, email, and other channels.
• Respond to inquiries about services, billing, and account information.
• Process service requests, account changes, cancellations, and other transactions.
• Maintain accurate customer records in company systems.
• Collaborate with Operations to ensure timely follow-up and seamless support.
• Follow up with customers to confirm issues are resolved and expectations met.
• Support special projects and customer experience initiatives as assigned.

Skills

Customer service

Communication

Problem solving

Organizational skills

Multitasking

Microsoft Office

Bilingual

Tools

Microsoft Office

Job description

Coastal Waste & Recycling Inc. is seeking a Customer Experience Representative to deliver outstanding service via phone and email. You will resolve queries, process service requests, and partner with Operations to ensure a seamless customer experience across multiple markets.

The role emphasizes accurate record-keeping, clear communication, and a positive attitude. Join a collaborative team focused on growing with opportunities for career advancement.