Customer Care Specialist — Inbound Support

Liberty Waste Solutions, LLC; Wilmington (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Liberty Waste Solutions, LLC in Wilmington, NC seeks a Customer Care Representative to deliver exceptional service in a full-time role. The position requires handling inquiries, resolving complaints, and maintaining high customer satisfaction while meeting performance metrics.

Strong communication and problem-solving skills are essential, with attention to detail and the ability to work independently. Applicants should be reliable with transportation and dress professionally.

Qualifications

• Experience in customer service or call center preferred.
• Reliable transportation.
• Professional office attire.

Responsibilities

• Achieve or exceed goals for calls, talk time, wait time, and other performance metrics.
• Answer inbound calls professionally and courteously, providing accurate information.
• Handle customer complaints with empathy and professionalism, ensuring timely resolution and maintaining a positive customer experience.
• Maintain positive and respectful interactions with customers at all times.
• Follow all required safety policies and procedures.
• Prepare and submit daily, weekly, and monthly reports as required.
• Become proficient in the company’s phone system and operating system (SoftPak).
• Perform other job-related duties as assigned.

Skills

Customer service

Communication skills

Active listening

Problem solving

Time management

Integrity & confidentiality

Self-motivation

Team collaboration

Adaptability

Microsoft Office

SoftPak

Tools

SoftPak

Job description

Liberty Waste Solutions, LLC in Wilmington, NC seeks a Customer Care Representative to deliver exceptional service in a full-time role. The position requires handling inquiries, resolving complaints, and maintaining high customer satisfaction while meeting performance metrics.

Strong communication and problem-solving skills are essential, with attention to detail and the ability to work independently. Applicants should be reliable with transportation and dress professionally.