Customer Service Specialist - Training & Growth in Finance

Ccffamilyofbrands; Livonia (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand opportunities

Educational reimbursement

Health insurance options

401(k) retirement plan

Life and AD&D insurance

Employee assistance program

Discount marketplace

Paid time off 12 days

Casual dress code

Job summary

Community Choice Financial Family of Brands in Livonia, MI is hiring a Customer Service Representative. In this entry‑level role you’ll help customers access short‑term financial solutions, process transactions, and deliver a friendly in‑store experience.

We offer hands‑on training, cross‑brand mobility across 11 brands, and a clear path for advancement. This full‑time role requires in-person attendance, including weekends, with a competitive total compensation package.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and data entry accuracy.
• Proficient with phones, POS, Microsoft Office, and computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background checks are required.
• Ability to stand and lift up to 25 pounds as needed.

Responsibilities

• Engage customers and build lasting relationships.
• Process transactions with accuracy.
• Offer personalized financial services.
• Enter customer data into POS system.
• Support daily call campaigns and events.
• Maintain store appearance and security protocols.

Skills

Verbal communication

Written communication

Attention to detail

POS system

MS Office

Age 18+

Background check?

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Job description

Community Choice Financial Family of Brands in Livonia, MI is hiring a Customer Service Representative. In this entry‑level role you’ll help customers access short‑term financial solutions, process transactions, and deliver a friendly in‑store experience.

We offer hands‑on training, cross‑brand mobility across 11 brands, and a clear path for advancement. This full‑time role requires in-person attendance, including weekends, with a competitive total compensation package.