Customer Service & Payments Pro — Growth & Training

Community Choice Financial Family of Brands; Youngstown (OH); On-site; USD 42,981,000 - 52,294,000; Full time

Benefits offered by this job

On-the-job training

Learning platform

Cross-brand moves

Key Holder program

Career advancement

Educational reimbursement

Health insurance

401(k) match

Life & AD&D

Discount marketplace

Paid time off

Casual dress code

Mental health resources

Job summary

Community Choice Financial Family of Brands in Youngstown, OH is seeking a Customer Service Representative to help customers access short-term financial solutions in a fast-paced, in-person setting.

You will process transactions, provide friendly service, maintain store appearance, and participate in training and development programs designed to prepare you for advancement within the eleven brands nationwide.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background checks required and conducted in accordance with applicable law.
• Ability to meet physical demands, including standing and occasional lifting.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in a POS system.
• Perform duties outside the office as needed, including on-site errands and events.
• Maintain store appearance and adherence to security procedures.
• Uphold company policies and compliance with laws and regulations.
• Attend ongoing training and adapt to product/process changes.
• Maintain a full-time in-person schedule, including weekends (40 hours/week).

Skills

Communication skills

Data entry

Customer service

Attention to detail

18+ years old

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Youngstown, OH is seeking a Customer Service Representative to help customers access short-term financial solutions in a fast-paced, in-person setting.

You will process transactions, provide friendly service, maintain store appearance, and participate in training and development programs designed to prepare you for advancement within the eleven brands nationwide.