Customer Experience Specialist — Growth & Training

Community Choice Financial Family of Brands; Amelia (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system with e‑lean

Cross brand training across 11 brands

Key Holder Program for leadership

Performance-based advancement

Educational reimbursement

Medical insurance options (telemed, HS

401(k) and Roth 401(k) with company 匹

Life and AD&D insurance

Voluntary benefits (dental, vision, DI

Employee assistance program

Discount marketplace

Paid time off starting at 12 days

Dress code: jeans and sneakers

Job summary

Community Choice Financial® Family of Brands is seeking a Customer Service Representative to assist customers with transactions, build relationships, and provide personalized financial services in-store in Amelia, OH. You’ll participate in comprehensive training and have opportunities to advance within the brand family.

Your role emphasizes accuracy, customer focus, and teamwork, with a full-time in-person schedule and a generous benefits package.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required in accordance with applicable law.
• Ability to meet physical demands, including standing 90% of the time and lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Attend in-store events and participate in community activities.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security procedures for cash handling and vault management.
• Engage in ongoing training and stay current on product and process changes.
• Work a full-time, in-person schedule, including weekends (minimum 40 hours).
• Other duties as directed by leadership.

Skills

Communication

Data entry

Professional demeanor

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial® Family of Brands is seeking a Customer Service Representative to assist customers with transactions, build relationships, and provide personalized financial services in-store in Amelia, OH. You’ll participate in comprehensive training and have opportunities to advance within the brand family.

Your role emphasizes accuracy, customer focus, and teamwork, with a full-time in-person schedule and a generous benefits package.