Customer Service Specialist — Growth & Training Path

CCF Family of Brands; Vancouver (WA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Paid on-the-job training

Education Reimbursement

401(k) with match

Health and dental insurance

Paid time off

Discount marketplace access

Career advancement programs

Job summary

The Community Choice Financial® Family of Brands in Vancouver, WA is hiring a Customer Service Representative. You will connect with customers, process transactions, and provide personalized financial services to fit their needs in a fast-paced retail environment.

We offer hands-on training, development opportunities, and a Total Compensation package. This entry-level role supports career growth across our brands and communities nationwide, with comprehensive benefits and a focus on customer

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Participate in in-store and community events.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Communication

Data entry

POS system

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Check cashing experience

Money order processing

Job description

The Community Choice Financial® Family of Brands in Vancouver, WA is hiring a Customer Service Representative. You will connect with customers, process transactions, and provide personalized financial services to fit their needs in a fast-paced retail environment.

We offer hands-on training, development opportunities, and a Total Compensation package. This entry-level role supports career growth across our brands and communities nationwide, with comprehensive benefits and a focus on customer