Customer Service Specialist: Scheduling & Service Excellence

Northwest Exterminating; Arlington (TX); Vor Ort; USD 25.000 - 34.000; Vollzeit

Benefits dieser Stelle

Competitive pay starting at $18–$25/hr

Medical, dental, vision benefits

401(k) with company match

Zusammenfassung

Orkin in Arlington, TX is seeking a Customer Service Specialist to deliver top-tier pest control support. You will field calls, schedule visits, and coordinate routes with empathy while maintaining accuracy in a fast-paced office environment.

No industry experience is required as Orkin provides award-winning training and growth opportunities, plus comprehensive benefits and a strong community impact.

Qualifikationen

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Aufgaben

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate needs through probing questions.
• Maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguards customer privacy and proprietary information.

Kenntnisse

Customer service

Communication

Organization

Empathy

Attention to detail

Time management

Sales experience

Ausbildung

High School Diploma

Tools

Microsoft Office

Jobbeschreibung

Orkin in Arlington, TX is seeking a Customer Service Specialist to deliver top-tier pest control support. You will field calls, schedule visits, and coordinate routes with empathy while maintaining accuracy in a fast-paced office environment.

No industry experience is required as Orkin provides award-winning training and growth opportunities, plus comprehensive benefits and a strong community impact.