Customer Experience Specialist - Growth & Impact

Orkin; Arlington (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid vacation

Paid holidays

Sick leave

Employee discounts

Tuition reimbursement

Stock purchase plan

Job summary

Orkin is seeking a Customer Service Specialist in Arlington, TX. The role emphasizes a service mindset, accuracy, and teamwork within a fast-paced environment, with training to support success and opportunities to grow within a leading pest-control company.

You will handle inquiries, schedule visits, optimize routes, and maintain accurate records while upholding privacy and customer satisfaction. Competitive pay and comprehensive benefits accompany a meaningful career path.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule appointments for technicians to minimize drive time.
• Identify customer concerns and evaluate needs.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes.
• Safeguard customer privacy and proprietary information.

Skills

Customer service experience

Interpersonal skills

Communication skills

Attention to detail

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Arlington, TX. The role emphasizes a service mindset, accuracy, and teamwork within a fast-paced environment, with training to support success and opportunities to grow within a leading pest-control company.

You will handle inquiries, schedule visits, optimize routes, and maintain accurate records while upholding privacy and customer satisfaction. Competitive pay and comprehensive benefits accompany a meaningful career path.