Customer Service & Scheduling Specialist

Orkin LLC; Vancouver (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive earnings

Comprehensive benefits

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist to deliver top-level service in a fast-paced environment. You will handle calls, schedule visits, and optimize routes to ensure efficient service delivery. No industry experience required—training provided to build your career with a trusted leader in pest management.

You’ll join a team that values integrity, accountability, and customer focus, with benefits and growth opportunities across a nationwide organization.

Qualifications

• Experience in customer service or sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills and Microsoft Office proficiency.
• Ability to prioritize tasks and manage time.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based systems to track routes and schedules.
• Schedule technicians to minimize drive time and optimize routes.
• Identify customer needs through listening and probing questions.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Support quality assurance processes and protect customer privacy.

Skills

Customer service

Sales experience

Computer skills

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist to deliver top-level service in a fast-paced environment. You will handle calls, schedule visits, and optimize routes to ensure efficient service delivery. No industry experience required—training provided to build your career with a trusted leader in pest management.

You’ll join a team that values integrity, accountability, and customer focus, with benefits and growth opportunities across a nationwide organization.