Customer Care & Scheduling Specialist

Orkin; Vancouver (WA); Vor Ort; USD 30.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive pay $22–$24/hr

Medical, dental, and vision coverage

401(k) with company match

Paid vacation, holidays, and sick days

Employee discounts

Tuition reimbursement

Volunteer opportunities

Zusammenfassung

Orkin in Washington is hiring a Customer Service Specialist to deliver top-tier support and coordinate service visits for residential and business clients. You will handle calls, schedule routes, and ensure accuracy while maintaining customer privacy. This role includes training, competitive pay, and benefits.

Join a team that values service mindset, accountability, and growth opportunities, with full medical, dental, vision coverage and a 401(k) plan. No prior pest-industry experience required.

Qualifikationen

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Aufgaben

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—train provided.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs and initiatives.
• Safeguards customer’s privacy and other proprietary information.

Kenntnisse

Customer service

Sales

Interpersonal skills

Time management

Ausbildung

High School Diploma

Tools

Microsoft Office

Jobbeschreibung

Orkin in Washington is hiring a Customer Service Specialist to deliver top-tier support and coordinate service visits for residential and business clients. You will handle calls, schedule routes, and ensure accuracy while maintaining customer privacy. This role includes training, competitive pay, and benefits.

Join a team that values service mindset, accountability, and growth opportunities, with full medical, dental, vision coverage and a 401(k) plan. No prior pest-industry experience required.