Customer Experience Specialist — Growth & Impact

Clark Pest Control; Stafford (TX); Vor Ort; USD 28.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee discounts

Zusammenfassung

Orkin is seeking a Customer Service Specialist to join our team in Stafford, TX. You will field calls, schedule service visits and maintain efficient routes, while delivering top-tier pest-control service with empathy and integrity.

No industry experience is required to start, thanks to comprehensive training. We offer full medical, dental and vision coverage, a 401(k) with company match, paid time off, and opportunities to volunteer and grow within a mission-driven company.

Qualifikationen

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office

Aufgaben

• Answer incoming calls and schedule service appointments.
• Navigate a Windows-based and Web-based system to track routes and schedules.
• Schedule technicians to minimize drive time and suggest alternative routes.
• Identify customer concerns and evaluate needs.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Support quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information

Kenntnisse

Customer service

Communication skills

Organizational skills

Attention to detail

Problem solving

Ausbildung

High School Diploma

Tools

Microsoft Office

Jobbeschreibung

Orkin is seeking a Customer Service Specialist to join our team in Stafford, TX. You will field calls, schedule service visits and maintain efficient routes, while delivering top-tier pest-control service with empathy and integrity.

No industry experience is required to start, thanks to comprehensive training. We offer full medical, dental and vision coverage, a 401(k) with company match, paid time off, and opportunities to volunteer and grow within a mission-driven company.