Customer Service & Scheduling Specialist

Rollins, Inc.; Stafford (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation, holidays, and sick time

Tuition reimbursement

Employee discounts

Job summary

Orkin is seeking a Customer Service Specialist to join our Stafford team. You will answer calls, schedule service appointments, and coordinate with field technicians while maintaining accurate customer data in our systems.

You will receive comprehensive benefits and training, with opportunities for growth within a mission-driven company that values safety, integrity, and customer satisfaction. No industry experience is required to start building your career.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training provided
• Apply training to schedule appointments for technicians to minimize drive time and distance; suggest alternative routes when appropriate
• Use listening and questioning to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate information including call details, payments, and outcomes
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer privacy and proprietary information

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist to join our Stafford team. You will answer calls, schedule service appointments, and coordinate with field technicians while maintaining accurate customer data in our systems.

You will receive comprehensive benefits and training, with opportunities for growth within a mission-driven company that values safety, integrity, and customer satisfaction. No industry experience is required to start building your career.