Customer Experience & Scheduling Specialist

Rollins; Stafford (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid vacation, holidays, and sickleave

Employee discounts, tuition assistance

Industry leading training program

Job summary

Orkin in Stafford, TX is seeking a Customer Service Specialist to provide top‑notch service, schedule visits, and optimize routes for technicians. No industry experience required as Orkin offers award-winning training and growth opportunities.

You will support branch growth, maintain customer data, and ensure high customer satisfaction in a fast-paced environment. The role emphasizes empathy, integrity, and teamwork, with a compensation package including medical, dental, vision, 401(k) with

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments
• Navigate Windows-based and Web-based systems to track routes and optimize schedules
• Schedule appointments for technicians to minimize drive time and distance
• Identify customer concerns and evaluate their needs
• Maintain and update customer database with accurate information
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes and initiatives
• Safeguard customer privacy and proprietary information

Skills

Customer service

Interpersonal communication

Sales

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin in Stafford, TX is seeking a Customer Service Specialist to provide top‑notch service, schedule visits, and optimize routes for technicians. No industry experience required as Orkin offers award-winning training and growth opportunities.

You will support branch growth, maintain customer data, and ensure high customer satisfaction in a fast-paced environment. The role emphasizes empathy, integrity, and teamwork, with a compensation package including medical, dental, vision, 401(k) with