Customer Service Specialist: Pest Care & Growth

Rollins, Inc.; Richmond (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Maternity leave

Life Insurance

401(k) with company match

Paid time off

Job summary

Rollins, Inc.'s Orkin team in Richmond, VA is seeking a Customer Service Specialist to deliver top-tier pest control support. You will handle requests, schedule visits, and optimize routes with empathy and accuracy in a fast-paced environment.

We offer comprehensive benefits, including medical, dental, vision, maternity and life Insurance, a 401(k) with company match, and generous PTO. No prior industry experience is required; training is provided to help you succeed and grow with the team.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—train provided.
• Apply training to schedule appointments for technicians to minimize drive time and/or distance and suggest alternate routes.
• Use listening and probing to identify customer concerns and evaluate needs.
• Monitor, update and maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguards customer privacy and other proprietary information.

Skills

Customer service

Sales

Time management

Attention to detail

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Rollins, Inc.'s Orkin team in Richmond, VA is seeking a Customer Service Specialist to deliver top-tier pest control support. You will handle requests, schedule visits, and optimize routes with empathy and accuracy in a fast-paced environment.

We offer comprehensive benefits, including medical, dental, vision, maternity and life Insurance, a 401(k) with company match, and generous PTO. No prior industry experience is required; training is provided to help you succeed and grow with the team.