Customer Service Specialist: Growth & Impact

Rollins, Inc.; Saint Petersburg (FL); Sur place; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, dental, vision

401(k) with company match

Paid vacation/holidays/sick leave

Employee discounts

Tuition reimbursement

Volunteer opportunities

Résumé du poste

Rollins, Inc. is seeking a Customer Service Specialist for Orkin to provide top‑notch service to residential and commercial customers. You will handle calls, schedule visits, and optimize routes, driven by empathy and accuracy.

The role features comprehensive benefits, industry‑leading training, and growth potential within a stable, established company. No prior industry experience is required; join a team that values accountability and customer satisfaction while you build a career with growth

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsabilités

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules
• Apply expertise developed in training to schedule appointments for technicians to minimize drive time
• Use listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate information
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

Connaissances

Interpersonal skills

Communication skills

Time management

Attention to detail

Customer service orientation

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

Rollins, Inc. is seeking a Customer Service Specialist for Orkin to provide top‑notch service to residential and commercial customers. You will handle calls, schedule visits, and optimize routes, driven by empathy and accuracy.

The role features comprehensive benefits, industry‑leading training, and growth potential within a stable, established company. No prior industry experience is required; join a team that values accountability and customer satisfaction while you build a career with growth