Customer Experience Specialist – Growth & Service Leader

Clark Pest Control; Richmond (VA); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

401(k) plan

Paid vacation

Tuition reimbursement

Descripción de la vacante

Orkin is seeking a Customer Service Specialist in Richmond, VA to support scheduling and customer interactions with a service-minded, accurate approach. You will handle calls, coordinate visits, and update customer information while following best practices to ensure satisfaction.

No prior pest-control experience is required; comprehensive training and growth opportunities are provided as part of a mission-driven company focused on community and customers.

Formación

• No industry experience required to start building your career.
• Strong commitment to accuracy in a fast-paced environment.
• Service mindset and accountability to a team.

Responsabilidades

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule technicians to minimize drive time and optimize routes.
• Identify customer needs through active listening and probing questions.
• Maintain accurate customer records and update call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Support quality assurance initiatives and protect customer privacy.

Conocimientos

Customer service

Scheduling

Phone support

Attention to detail

Herramientas

CRM software

Windows-based systems

Descripción del empleo

Orkin is seeking a Customer Service Specialist in Richmond, VA to support scheduling and customer interactions with a service-minded, accurate approach. You will handle calls, coordinate visits, and update customer information while following best practices to ensure satisfaction.

No prior pest-control experience is required; comprehensive training and growth opportunities are provided as part of a mission-driven company focused on community and customers.