Pest Control Customer Experience Specialist

Rollins; Fairfax (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with company match

Paid vacation and sick leave

Employee discounts

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist in Fairfax, VA. You’ll field calls, schedule service visits, and coordinate routes to reduce drive time while maintaining customer satisfaction.

The role emphasizes empathy, accuracy, and teamwork within a leading pest control company. You will join a comprehensive training program, enjoy medical/dental/vision coverage, a 401(k) with company match, paid time off, and opportunities to grow with a mission-driven organization.

Qualifications

• Previous experience in customer service or sales preferred
• High school diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Navigate Windows-based and web-based systems to track routes and optimize schedules
• Schedule appointments for technicians to minimize drive time and distance
• Identify customer concerns and evaluate needs through active listening
• Maintain customer database with accurate information and results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes and initiatives
• Safeguard customer privacy and proprietary information

Skills

Customer service experience

Sales experience

Interpersonal communication

Microsoft Office proficiency

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Orkin is seeking a Customer Service Specialist in Fairfax, VA. You’ll field calls, schedule service visits, and coordinate routes to reduce drive time while maintaining customer satisfaction.

The role emphasizes empathy, accuracy, and teamwork within a leading pest control company. You will join a comprehensive training program, enjoy medical/dental/vision coverage, a 401(k) with company match, paid time off, and opportunities to grow with a mission-driven organization.