Customer Service & Scheduling Specialist

Rollins; Indio (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive pay (19–22 USD/hr)

Comprehensive benefits: medical, dent,

401(k) with company match

Paid vacation holidays sick leave

Tuition reimbursement & scholarships

Training program

Job summary

Orkin, a Rollins company, is seeking a Customer Service Specialist in the United States. You’ll deliver top-tier service, field inquiries, schedule visits, and route efficiently to support our growing branch.

With award‑winning training and a comprehensive benefits package—medical, dental, vision, 401(k), paid time off—you’ll build a career with growth potential in a recession‑resistant industry. No prior industry experience is required; we train you to succeed and empower you to make a

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based & Web-based systems to track routes and schedules.
• Schedule appointments for technicians to minimize drive time and plan routes.
• Identify customer concerns through active listening and probing questions.
• Maintain accurate customer information including calls, dispositions, payments, and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Protect customer privacy and proprietary information.

Skills

Customer service

Interpersonal skills

Communication

Time management

Detail orientation

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin, a Rollins company, is seeking a Customer Service Specialist in the United States. You’ll deliver top-tier service, field inquiries, schedule visits, and route efficiently to support our growing branch.

With award‑winning training and a comprehensive benefits package—medical, dental, vision, 401(k), paid time off—you’ll build a career with growth potential in a recession‑resistant industry. No prior industry experience is required; we train you to succeed and empower you to make a