Customer Experience Specialist — Growth & Comprehensive Benefits

Orkin LLC; Stafford (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation and holidays

Life insurance

Employee discounts

Tuition reimbursement

Volunteer opportunities

Job summary

Orkin LLC in Stafford, VA is seeking a Customer Service Specialist to deliver outstanding service and support to customers across our pest-control operations. You’ll field calls, schedule visits, and keep routes efficient, while upholding accuracy and empathy in a fast-paced environment.

You’ll join a team with comprehensive benefits, growth opportunities, and industry-leading training to help you build a lasting career in a recession-resistant field.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule technicians to minimize drive time and routes.
• Identify customer concerns through listening and questions.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales

Interpersonal skills

Communication skills

Basic computer skills

Microsoft Office

Time management

Attention to detail

Prioritization

Education

High School Diploma or equivalent

Tools

Windows-based system

Web-based system

CRM software

Job description

Orkin LLC in Stafford, VA is seeking a Customer Service Specialist to deliver outstanding service and support to customers across our pest-control operations. You’ll field calls, schedule visits, and keep routes efficient, while upholding accuracy and empathy in a fast-paced environment.

You’ll join a team with comprehensive benefits, growth opportunities, and industry-leading training to help you build a lasting career in a recession-resistant field.