Customer Service Specialist – Payments & Support

RB Global Inc.; Milwaukee (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

PTO 15 days per year

Job summary

RB Global Inc. is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, process payments and support sale day activities. The role requires strong communication with customers and internal teams and a proactive approach to data handling.

Candidates should be comfortable with computers, have solid keyboarding skills, and maintain a positive, patient demeanor. This position emphasizes teamwork and safety in a fast-paced environment.

Qualifications

• Experience working with customers in person.
• Able to learn new software and computers quickly.
• Excellent keyboarding for accurate data entry.
• Strong commitment to fantastic customer service.
• Positive attitude in high-pressure settings.
• Friendly, outgoing and patient personality.

Responsibilities

• Organize documents by internal codes and Lot numbers; upload documents for each sale.
• Communicate with multiple departments, teams and customers signing up equipment.
• Process payments from successful bidders.
• Provide information about auxiliary services to customers.
• Ensure superior customer service is delivered to all customers.
• Support safety commitments and personal/team safety.
• Perform other duties as assigned.

Skills

In-person customer service

Computer literacy

Data entry / keyboarding

Customer care mindset

Team player

Positive attitude under pressure

Job description

RB Global Inc. is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, process payments and support sale day activities. The role requires strong communication with customers and internal teams and a proactive approach to data handling.

Candidates should be comfortable with computers, have solid keyboarding skills, and maintain a positive, patient demeanor. This position emphasizes teamwork and safety in a fast-paced environment.