Customer Experience Specialist - In-Person Support & Payments

RB Global Inc.; Houston (TX); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with match

Paid time off 15 days

Job summary

RB Global Inc. in Houston is seeking a Customer Service Representative to provide exceptional service, answer inquiries, process payments, and assist with sale-day activities. The role requires in-person interaction with customers, strong data-entry skills, and teamwork.

You will collaborate with multiple departments while maintaining a positive, helpful attitude in fast-paced environments. RB Global also emphasizes safety and customer satisfaction, offering comprehensive benefits including

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• A friendly, outgoing, patient personality.
• You thrive working as part of team, pitching in wherever you're needed.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Skills

Customer service

In-person service

Learn new technology

Keyboarding / data entry

Team player

Positive attitude

Job description

RB Global Inc. in Houston is seeking a Customer Service Representative to provide exceptional service, answer inquiries, process payments, and assist with sale-day activities. The role requires in-person interaction with customers, strong data-entry skills, and teamwork.

You will collaborate with multiple departments while maintaining a positive, helpful attitude in fast-paced environments. RB Global also emphasizes safety and customer satisfaction, offering comprehensive benefits including