Customer Service Specialist: Payments & Documentation

RB Global, Inc.; City of Albany (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

PTO 15 days per year

Job summary

RB Global, Inc. is seeking a Customer Service Representative in Albany, NY. You will provide excellent service, answer inquiries, process payments and support sale day activities.

You will organize documents, coordinate with departments and customers for required papers, and ensure safe, efficient operations across the sale process. Join a collaborative team focused on delivering outstanding customer experiences and supporting company safety commitments.

Qualifications

• Experience working in-person with customers.
• Ability to learn new software and systems.
• Commitment to delivering fantastic customer service.
• Positive attitude in high-pressure situations.

Responsibilities

• Provide exceptional customer service and answer inquiries.
• Process payments and support sale day activities.
• Organize documents by internal coding system and Lot number.
• Upload documents to the web for each sale.
• Coordinate with departments and customers for required documents.
• Support safety commitments and teamwork across the organization.
• Perform other duties as assigned.

Skills

Customer service

Team player

In-person interaction

High-pressure adaptability

Tools

Computer literacy

Job description

RB Global, Inc. is seeking a Customer Service Representative in Albany, NY. You will provide excellent service, answer inquiries, process payments and support sale day activities.

You will organize documents, coordinate with departments and customers for required papers, and ensure safe, efficient operations across the sale process. Join a collaborative team focused on delivering outstanding customer experiences and supporting company safety commitments.