Customer Service & Payments Specialist | Great Benefits

RB Global, Inc.; West Palm Beach (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

401k match

PTO 15 days

Job summary

RB Global, Inc. is seeking a Customer Service Representative to deliver exceptional customer service, handle inquiries, process payments, and assist with sale day activities.

The role involves organizing documents by internal coding and Lot numbers, uploading to web, and coordinating with multiple departments to ensure customers receive necessary documents such as LOLCs and purge documents. A strong emphasis on teamwork and safety aligns with the RB Unreserved Commitment to Safety.

Qualifications

• Previous in-person customer service experience.
• Comfort with learning new software and technology.
• Commitment to fantastic customer service.
• Ability to handle high-pressure situations with a positive attitude.
• Team player who pitches in where needed.

Responsibilities

• Answer inquiries and process payments during sale day activities.
• Organize documents by internal coding system and Lot number; upload to web.
• Coordinate with departments and customers for required documents.
• Provide information about auxiliary services.
• Ensure superior customer service to all customers.
• Support safety initiatives and personal responsibility for your team.
• Perform other duties as assigned.

Skills

Customer service

In-person service

Teamwork

Positive attitude

Tech-savvy

Tools

CRM software

Microsoft Office

Job description

RB Global, Inc. is seeking a Customer Service Representative to deliver exceptional customer service, handle inquiries, process payments, and assist with sale day activities.

The role involves organizing documents by internal coding and Lot numbers, uploading to web, and coordinating with multiple departments to ensure customers receive necessary documents such as LOLCs and purge documents. A strong emphasis on teamwork and safety aligns with the RB Unreserved Commitment to Safety.