Auction Customer Service Specialist - Payments & Docs

Ritchie Bros.; Lorain (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

RB Global is seeking a Customer Service Representative in Lorain, Ohio to deliver exceptional service, handle inquiries, process payments, and support sale-day activities. You will organize documents, communicate with multiple departments, and assist bidders and customers with information about auxiliary services.

A team-focused, friendly, patient attitude is essential to succeed in a fast-paced environment.

Qualifications

• Previous in-person customer service experience.
• Comfort with computers and learning new software.
• Strong data-entry and keyboarding skills.
• Commitment to excellent customer service.
• Ability to stay positive in high-pressure situations.
• Friendly, outgoing, patient demeanor.
• Team-oriented mindset with willingness to pitch in.

Responsibilities

• Organize keys and documents by internal coding system and by Lot number for each sale.
• Coordinate with departments and customers during sign-up and documentation needs.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Deliver superior customer service to all customers.
• Support safety initiatives and ensure team safety at work.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Computer skills

Team player

Positive attitude

High-pressure handling

Friendly personality

Job description

RB Global is seeking a Customer Service Representative in Lorain, Ohio to deliver exceptional service, handle inquiries, process payments, and support sale-day activities. You will organize documents, communicate with multiple departments, and assist bidders and customers with information about auxiliary services.

A team-focused, friendly, patient attitude is essential to succeed in a fast-paced environment.