Customer Service & Payments Specialist

RB Global, Inc.; East Taunton (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

RB Global, Inc. is seeking a Customer Service Representative in Massachusetts to deliver exceptional service to bidders and team members. You will answer inquiries, process payments, and handle sale-day activities with accuracy and a positive attitude.

Key duties include organizing documents, uploading sale paperwork, and coordinating with departments and customers on required documents such as LOLCs and purge documents. A team player with computer literacy is essential.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Provide exceptional customer service, answer inquiries, process payments and other sale day activities.
• Process payments from successful bidders.
• Organize all keys / organize and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Skills

Customer service

Team player

Computer literacy

Positive attitude

Job description

RB Global, Inc. is seeking a Customer Service Representative in Massachusetts to deliver exceptional service to bidders and team members. You will answer inquiries, process payments, and handle sale-day activities with accuracy and a positive attitude.

Key duties include organizing documents, uploading sale paperwork, and coordinating with departments and customers on required documents such as LOLCs and purge documents. A team player with computer literacy is essential.