Customer Service & Payments Specialist

RB Global, Inc.; Yorktown (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k match

PTO 15 days

Job summary

RB Global, Inc. is seeking a Customer Service Representative to deliver exceptional support, answer inquiries, and assist bidders during sale days in Yorktown, Virginia. The role emphasizes accuracy in processing payments and organizing documents for each sale.

You will coordinate with multiple departments to obtain required documents, such as LOLCs and purge documents, while maintaining a positive attitude under pressure. This full-time role includes a focus on teamwork and safety commitments.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you’re needed.

Responsibilities

• Answer inquiries and provide exceptional customer service.
• Process payments and handle sale day activities.
• Organize and file documents per internal coding and Lot numbers.
• Coordinate with departments and customers for required documents.
• Support safety commitments and perform other duties as assigned.

Skills

Customer service

Computer literacy

Team player

Positive attitude

Tools

CRM software

Job description

RB Global, Inc. is seeking a Customer Service Representative to deliver exceptional support, answer inquiries, and assist bidders during sale days in Yorktown, Virginia. The role emphasizes accuracy in processing payments and organizing documents for each sale.

You will coordinate with multiple departments to obtain required documents, such as LOLCs and purge documents, while maintaining a positive attitude under pressure. This full-time role includes a focus on teamwork and safety commitments.