Customer Service & Payments Specialist | 401k + PTO

RB Global, Inc.; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Basic Life Insurance

401(k) with 100% match for first 4%

PTO 15 days per year

Job summary

RB Global is seeking a Customer Service Representative to deliver exceptional service, handle inquiries, process payments and support sale-day activities. You will organize documents, upload records, and communicate with multiple departments and customers to ensure smooth transactions.

The role emphasizes teamwork, safety, and a strong commitment to customer satisfaction, with RB Global offering comprehensive benefits and growth opportunities.

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you're needed.

Responsibilities

• Organize all keys / filing documents by our internal coding system and then again by Lot number once we go to Lot. Upload documents to the web each sale.
• Actively communicate with many different departments and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
• Process payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure superior customer service is delivered to all customers.
• Support RB Unreserved Commitment to Safety and personal safety of team, co-workers and customers.
• Perform other duties as assigned.

Skills

Customer service

In-person with customers

Computer literacy

Positive attitude under pressure

Team player

Job description

RB Global is seeking a Customer Service Representative to deliver exceptional service, handle inquiries, process payments and support sale-day activities. You will organize documents, upload records, and communicate with multiple departments and customers to ensure smooth transactions.

The role emphasizes teamwork, safety, and a strong commitment to customer satisfaction, with RB Global offering comprehensive benefits and growth opportunities.