Customer Service Specialist - One-Call Resolution

HomeTeam Pest Defense; Fredericksburg (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision & life

401(k) with match

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Critter Control Operations is seeking a Customer Service Representative to provide excellent service to existing customers and resolve needs in a single call. You will uphold professional communication and maintain CRM records to track issues.

Responsibilities include handling inbound calls, following up for resolution, and performing outbound contacts after jobs to ensure satisfaction. The role requires strong data entry and reliable teamwork in a fast-paced environment.

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; type 45 wpm or more.
• Proficient in relevant computer applications.

Responsibilities

• Answer incoming calls from existing customers and track open issues.
• Identify escalating priority issues and report it up the proper chain of command.
• Perform a follow-up call with customer to ensure resolution of the issue.
• Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction.
• Make outbound calls as needed to customers and team regarding weather, schedule changes, and other unusual events.
• Assist customers as needed in making payments or setting up auto-billing.
• Enter data into CRM (Servsuite) to document issues.
• Assist managers in summarizing trends and remaining open issues across districts.

Skills

Customer service

Communication

Typing 45 wpm

CRM software

Overtime availability

Education

High School Diploma or equivalent

Tools

Servsuite CRM

Job description

Critter Control Operations is seeking a Customer Service Representative to provide excellent service to existing customers and resolve needs in a single call. You will uphold professional communication and maintain CRM records to track issues.

Responsibilities include handling inbound calls, following up for resolution, and performing outbound contacts after jobs to ensure satisfaction. The role requires strong data entry and reliable teamwork in a fast-paced environment.