Customer Care Specialist — One-Call Resolution

Orkin; Marietta (GA); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Training program

Benefits package

401(k) plan with match

Paid time off

Employee discounts & scholarships

Résumé du poste

Critter Control Operations is seeking a Customer Service Representative to deliver exceptional service to existing customers and resolve issues in a single call. The role involves monitoring calls, updating on plan status, and ensuring high satisfaction with timely follow-ups.

The position requires at least two years in a call center or customer service setting, strong communication, data-entry speed, and proficiency with standard software. A High School Diploma is required.

Qualifications

• Two years in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; 45 wpm or more.
• Proficient in relevant computer applications.

Responsabilités

• Handle incoming calls from existing customers and track issues to resolution.
• Escalate priority issues and report up the chain of command.
• Follow up with customers to ensure resolution satisfaction.
• Make outbound calls for new jobs and AR follow-up (0-7 days).
• Assist with payments or setting up auto-billing; enter data into Servsuite CRM.

Connaissances

De-escalation

Overtime availability

Flexible scheduling

Problem analysis

Organizational skills

Cross-level coordination

Formation

High School Diploma or equivalent

Description du poste

Critter Control Operations is seeking a Customer Service Representative to deliver exceptional service to existing customers and resolve issues in a single call. The role involves monitoring calls, updating on plan status, and ensuring high satisfaction with timely follow-ups.

The position requires at least two years in a call center or customer service setting, strong communication, data-entry speed, and proficiency with standard software. A High School Diploma is required.