Customer Care Specialist — One-Call Resolution

Clark Pest Control; Marietta (GA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision & life

401(k) plan with company match

Paid vacation, holidays, and sick time

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Comprehensive training

Job summary

Critter Control is seeking a Customer Service Representative to provide outstanding service to our existing customers. You will resolve inquiries in a single call, maintain proactive follow-ups, and coordinate with internal teams to ensure timely resolutions.

The role requires strong communication, data entry accuracy, and the ability to manage multiple tasks in a fast-paced environment. Training and benefits are provided in a supportive team culture.

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; type 45 wpm or more.
• Proficient in relevant computer applications.
• High School Diploma or equivalent required.

Responsibilities

• Answer incoming calls from existing customers and track open issues; inform plan/resolution status and follow-up for resolution.
• Identify escalating priority issues and report to proper chain of command.
• Perform follow-up calls to ensure resolution of issues.
• Conduct outbound contact calls for customers with new jobs and 0-7 day AR.
• Assist customers with payments or setting up auto-billing.
• Enter data into CRM (Servsuite) to document issues.
• Summarize trends and open issues with regional leadership.
• Maintain productivity goals and performance measures.

Skills

Communication

De-escalation

Time management

Organizational skills

Analytical skills

Customer service

Education

High School Diploma or equivalent

Tools

CRM Servsuite

Job description

Critter Control is seeking a Customer Service Representative to provide outstanding service to our existing customers. You will resolve inquiries in a single call, maintain proactive follow-ups, and coordinate with internal teams to ensure timely resolutions.

The role requires strong communication, data entry accuracy, and the ability to manage multiple tasks in a fast-paced environment. Training and benefits are provided in a supportive team culture.