Customer Support Specialist One-Call Resolution

Clark Pest Control; Fredericksburg (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision & lifeInsur.

401(k) plan with company match

Paid vacation, holidays, and sickLeave

Employee discounts

Tuition reimbursement

Job summary

Critter Control Operations in Fredericksburg, VA is seeking a Customer Service Representative to provide outstanding service to existing customers and resolve their needs in a single call. You will handle inbound calls, track issues in ServSuite, follow up for satisfaction, and support team leads.

The role requires strong communication, data entry, and the ability to work overtime during peak season. We offer a competitive hourly wage, comprehensive benefits, and training in an industry-leading

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; type 45 wpm or more.
• Proficient in relevant computer applications.

Responsibilities

• Answer incoming calls from existing customers and track open issues. Inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
• Identify escalating priority issues and report it up the proper chain of command
• Perform a follow-up call with customer to ensure resolution of the issue
• Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
• Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events
• Assist customers as needed in making payments or setting up auto-billing
• Enter data into CRM (Servsuite) to document issues
• Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
• Maintain/exceed productivity goals and performance measures set by the Region
• Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers
• Provide excellent customer service in a professional manner

Skills

Two years experience

Call center

Customer service

Typing 45 wpm

Verbal skills

Proficient in computer applications

Education

High School Diploma or equivalent

Job description

Critter Control Operations in Fredericksburg, VA is seeking a Customer Service Representative to provide outstanding service to existing customers and resolve their needs in a single call. You will handle inbound calls, track issues in ServSuite, follow up for satisfaction, and support team leads.

The role requires strong communication, data entry, and the ability to work overtime during peak season. We offer a competitive hourly wage, comprehensive benefits, and training in an industry-leading