Customer Care Specialist - One-Call Resolution

Critter Control; Dallas (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Benefits package

401(k) with match

Paid time off

Tuition reimbursement

Job summary

Critter Control is seeking a Customer Service Representative for its Customer Care Center. You will handle incoming calls from existing customers, document issues in ServSuite CRM, and strive for one-call resolution with professionalism.

The role emphasizes de-escalation, timely follow-ups, data entry accuracy, and collaboration with regional teams. A high school diploma and two years in a call center are required; the company offers training, benefits, and vacation.

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; type 45 wpm or more.
• Proficient in relevant computer applications.

Responsibilities

• Answer incoming calls from existing customers and track open issues; inform plan/resolution status and follow up for satisfaction.
• Identify escalating priority issues and report up the chain of command.
• Perform follow-up calls to ensure resolution and customer satisfaction.
• Conduct outbound calls for customers with newly completed jobs and 0-7-day AR.
• Assist customers with payments or setting up auto-billing and document issues in CRM.

Skills

De-escalation

Overtime

Scheduling

Problem solving

Organization

Cross-team coordination

Education

High School Diploma

Tools

CRM: ServSuite

Job description

Critter Control is seeking a Customer Service Representative for its Customer Care Center. You will handle incoming calls from existing customers, document issues in ServSuite CRM, and strive for one-call resolution with professionalism.

The role emphasizes de-escalation, timely follow-ups, data entry accuracy, and collaboration with regional teams. A high school diploma and two years in a call center are required; the company offers training, benefits, and vacation.