Customer Care Specialist: One-Call Resolutions & CRM

Rollins; Marietta (GA); On-site; USD 37,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Benefits package

401(k)

Paid time off

Employee discounts

Job summary

Critter Control Operations, a Rollins company, is seeking a Customer Service Representative to support the Region’s existing customers. You will handle inquiries, provide resolutions in a single call, and maintain professional service.

The role requires two years in a call center or customer service, strong data entry and communication skills, and the ability to work overtime during peak seasons. We offer competitive pay, training, benefits, and a comprehensive 401(k) plan.

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; type 45 wpm or more.
• Proficient in relevant computer applications.

Responsibilities

• Answer incoming calls from existing customers and track open issues; inform them of plan/resolution status and follow up to ensure satisfaction.
• Identify escalating priority issues and report to the proper chain of command.
• Perform follow-up calls to ensure resolution of issues.
• Conduct outbound calls for customers who recently completed jobs and 0-7 day AR to ensure satisfaction.
• Assist in payments or setting up auto-billing and document issues in CRM.

Skills

Two years experience in a call center

Customer service principles

Data entry

Verbal skills

Typing 45 wpm

Proficient in computer applications

Ability to de-escalate

Overtime availability

Scheduling flexibility

Problem analysis

Organizational skills

Coordination with leadership

Education

High School Diploma or equivalent

Tools

Servsuite CRM

Job description

Critter Control Operations, a Rollins company, is seeking a Customer Service Representative to support the Region’s existing customers. You will handle inquiries, provide resolutions in a single call, and maintain professional service.

The role requires two years in a call center or customer service, strong data entry and communication skills, and the ability to work overtime during peak seasons. We offer competitive pay, training, benefits, and a comprehensive 401(k) plan.