Customer Care Specialist — One-Call Resolution Pro

HomeTeam Pest Defense; Marietta (GA); Sur place; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision & life

401(k) plan with company match

Paid vacation and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Résumé du poste

Critter Control is seeking a Customer Service Representative to provide exceptional service to existing customers in the region and resolve needs in a single call (One Call Resolution). The role involves handling incoming calls, tracking issues, and ensuring follow-up satisfaction.

You will document interactions in Servsuite, assist with payments, and collaborate with RSM/RM/DM to identify trends. Training is provided, with comprehensive benefits and a competitive hourly wage.

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; type 45 wpm or more.
• Proficient in relevant computer applications.

Responsabilités

• Answer incoming calls from existing customers and track open issues; inform them of plan/resolution status and follow-up to ensure satisfaction.
• Identify escalating priority issues and report to the proper chain of command.
• Perform follow-up calls to ensure resolution; conduct outbound calls for customers who recently completed jobs.
• Assist customers with payments or setting up auto-billing; enter data into CRM (Servsuite).
• Summarize trends and open issues with regional leadership; maintain productivity and performance metrics.

Connaissances

De-escalation

Overtime flexibility

Scheduling flexibility

Problem analysis

Organizational skills

Coordination

Formation

High School Diploma or equivalent

Outils

Servsuite

Description du poste

Critter Control is seeking a Customer Service Representative to provide exceptional service to existing customers in the region and resolve needs in a single call (One Call Resolution). The role involves handling incoming calls, tracking issues, and ensuring follow-up satisfaction.

You will document interactions in Servsuite, assist with payments, and collaborate with RSM/RM/DM to identify trends. Training is provided, with comprehensive benefits and a competitive hourly wage.