One-Call Resolution Customer Care Specialist

Clark Pest Control, Inc.; Houston, Dallas (TX, TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Industry training

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid vacation

Holidays

Sick leave

Employee discounts

Tuition reimbursement

Job summary

Critter Control Operations, a nationwide wildlife management company, is seeking a Customer Service Representative for the Customer Care Center. You will provide outstanding service to existing customers, resolve inquiries in a single call when possible, and document issues in Servsuite CRM.

You'll handle inbound calls, perform follow-ups, assist with payments or auto-billing, and work with regional teams to identify trends.

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; type 45 wpm or more.
• Proficient in relevant computer applications.

Responsibilities

• Answer incoming calls from existing customers and track open issues.
• Inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
• Identify escalating priority issues and report it up the proper chain of command
• Perform a follow-up call with customer to ensure resolution of the issue
• Enter data into Servsuite CRM to document issues
• Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
• Maintain/exceed productivity goals and performance measures set by the Region
• Provide excellent customer service in a professional manner

Skills

Call center experience

Customer service

Verbal communication

Written communication

Time management

Education

High School Diploma or equivalent

Tools

Servsuite CRM

Job description

Critter Control Operations, a nationwide wildlife management company, is seeking a Customer Service Representative for the Customer Care Center. You will provide outstanding service to existing customers, resolve inquiries in a single call when possible, and document issues in Servsuite CRM.

You'll handle inbound calls, perform follow-ups, assist with payments or auto-billing, and work with regional teams to identify trends.