Customer Care Specialist: One-Call Resolution (Wildlife)

Rollins, Inc.; Fredericksburg (VA); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Paid vacation/holidays/sick leave

Stock purchase plan

Résumé du poste

Critter Control Operations in Fredericksburg, VA, is seeking a Customer Service Representative to deliver excellent service to existing customers, aiming for one-call resolution and professional handling.

You will handle inbound calls, track issues in Servsuite CRM, follow up for resolution, assist with payments, and support regional teams. Two years call center experience and high school diploma preferred; comprehensive benefits available.

Qualifications

• Two years experience in a call center or customer service environment.
• Knowledge of customer service principles and practices.
• Good data entry and verbal skills; type 45 wpm or more.
• Proficient in relevant computer applications.

Responsabilités

• Answer incoming calls from existing customers and track open issues.
• Inform customers of plan/resolution status and follow up for satisfaction.
• Identify escalating priority issues and report up the chain of command.
• Follow-up calls for customers with newly completed jobs and 0-7-day AR.
• Make outgoing calls to customers and team regarding weather, schedules, etc.
• Assist customers with payments or setting up auto-billing.
• Enter data into Servsuite CRM to document issues.
• Summarize trends and open issues for regional teams.
• Maintain/exceed productivity and performance goals.
• Follow-up with L360/Podium customers to plan action for at-risk customers.
• Provide excellent customer service in a professional manner.

Connaissances

Call center experience

Customer service principles

Data entry 45 wpm

Proficient in computer applications

De-escalation

Flexible scheduling

Formation

High School Diploma

Outils

Servsuite CRM

Description du poste

Critter Control Operations in Fredericksburg, VA, is seeking a Customer Service Representative to deliver excellent service to existing customers, aiming for one-call resolution and professional handling.

You will handle inbound calls, track issues in Servsuite CRM, follow up for resolution, assist with payments, and support regional teams. Two years call center experience and high school diploma preferred; comprehensive benefits available.