Customer Service Specialist & Office Coordinator

The Home Depot; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Temco Logistics is hiring a Customer Service Representative in Charlotte, NC. You will be the first contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. The role combines order/status updates, emails, and phone support to maintain high levels of service.

Ideal candidates have at least 2 years in customer service, strong communication, and organizational skills. ERP familiarity and office software proficiency are preferred in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Problem solving

Organizational skills

MS Office

ERP familiarity

Logistics knowledge

Adaptability

Education

High school diploma

Job description

Temco Logistics is hiring a Customer Service Representative in Charlotte, NC. You will be the first contact for customers, handling inquiries, resolving issues, and ensuring satisfaction. The role combines order/status updates, emails, and phone support to maintain high levels of service.

Ideal candidates have at least 2 years in customer service, strong communication, and organizational skills. ERP familiarity and office software proficiency are preferred in a fast-paced logistics environment.