Customer Service Specialist - Logistics & Delivery Support

RXO; Caledonia (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical plans

401(k) retirement plan

Paid time off

Company-paid disability insurance

Job summary

RXO is seeking a Customer Service Representative who will be pivotal in ensuring outstanding service for customers. This role involves assisting customers and business partners via telephone and email, addressing complaints, and monitoring delivery routes.

The ideal candidate should possess strong customer service skills, problem-solving abilities, and experience with Microsoft Office. Excellent organizational skills and the capacity to thrive under pressure are essential.

Qualifications

• Experience with Microsoft Office programs.
• Strong customer service skills and ability to resolve issues.
• Ability to thrive under pressure.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints professionally.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

Customer service skills

Multitasking

Problem-solving

Microsoft Office

Education

High school diploma or equivalent

Tools

MS Project

Word

Excel

PowerPoint

Job description

RXO is seeking a Customer Service Representative who will be pivotal in ensuring outstanding service for customers. This role involves assisting customers and business partners via telephone and email, addressing complaints, and monitoring delivery routes.

The ideal candidate should possess strong customer service skills, problem-solving abilities, and experience with Microsoft Office. Excellent organizational skills and the capacity to thrive under pressure are essential.