Customer Service Representative

RXO; Caledonia (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical plans

401(k) retirement plan

Paid time off

Company-paid disability insurance

Job summary

RXO is seeking a Customer Service Representative who will be pivotal in ensuring outstanding service for customers. This role involves assisting customers and business partners via telephone and email, addressing complaints, and monitoring delivery routes.

The ideal candidate should possess strong customer service skills, problem-solving abilities, and experience with Microsoft Office. Excellent organizational skills and the capacity to thrive under pressure are essential.

Qualifications

• Experience with Microsoft Office programs.
• Strong customer service skills and ability to resolve issues.
• Ability to thrive under pressure.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints professionally.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

Customer service skills

Multitasking

Problem-solving

Microsoft Office

Education

High school diploma or equivalent

Tools

MS Project

Word

Excel

PowerPoint

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience

What your day-to-day will look like:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

At a minimum, you'll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:

• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safe and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.