Customer Service Specialist - Resolve Issues

RXO, Inc.; Garner (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Paid time off and company holidays

Job summary

RXO, Inc. in Garner, NC is seeking a Customer Support Associate to assist customers and handle complaints. The ideal candidate should be proficient in Microsoft Office and possess strong organizational skills.

This role includes monitoring delivery routes, processing orders, and ensuring customer satisfaction. RXO offers excellent benefits including medical, dental, 401(k) match, and paid time off.

Qualifications

• Experience preferably in a call center environment.
• Strong ability to resolve issues and thrive under pressure.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints professionally.
• Monitor delivery routes and verify haul-away pods.
• Process changes or cancellations to delivery orders.

Skills

Experience with Microsoft Office

Customer service skills

Organizational skills

Ability to multitask

Education

High school diploma or equivalent

Job description

RXO, Inc. in Garner, NC is seeking a Customer Support Associate to assist customers and handle complaints. The ideal candidate should be proficient in Microsoft Office and possess strong organizational skills.

This role includes monitoring delivery routes, processing orders, and ensuring customer satisfaction. RXO offers excellent benefits including medical, dental, 401(k) match, and paid time off.