Customer Operations Specialist - Shipments & Tracking

RXO, Inc.; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid time off and holidays

401(k) retirement plan with company | 

Health, dental, vision insurance

Job summary

RXO is hiring a Customer Operations Representative in the United States. The role involves maintaining reports, tracking shipments, and solving issues to ensure a positive customer experience. You will support sales for branch key accounts, enter loads, confirm statuses, and coordinate pickup/delivery with warehouses and customers.

Strong communication and multitasking are essential. This position offers growth within RXO's transportation solutions network, with opportunities for bonus or

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment.
• The ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branches key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
• Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards

Skills

Excellent verbal and written comms

Self-motivated work style

Fast-paced environment adaptability

Job description

RXO is hiring a Customer Operations Representative in the United States. The role involves maintaining reports, tracking shipments, and solving issues to ensure a positive customer experience. You will support sales for branch key accounts, enter loads, confirm statuses, and coordinate pickup/delivery with warehouses and customers.

Strong communication and multitasking are essential. This position offers growth within RXO's transportation solutions network, with opportunities for bonus or