Logistics Customer Support Specialist

RXO, Inc.; Mills River (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Plan

401(k) Match (up to 5%)

Pre-tax Accounts

Disability Insurance

Life Insurance

EAP

Career and Leadership Development

Paid Time Off & Holidays

Volunteer Days

Job summary

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service. You will work with customers, partners, and drivers to meet commitments and delight customers at every step of the experience.

The role involves assisting via phone and email, resolving issues, and monitoring delivery progress across routes. Ideal candidates have strong MS Office skills, a high school diploma, and at least 1 year of related experience, preferably in a call center.

Qualifications

• Experience with Microsoft Office programs (Word, Excel, PowerPoint, MS Project).

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

MS Office

Education

High school diploma or equivalent

Tools

MS Project

Job description

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service. You will work with customers, partners, and drivers to meet commitments and delight customers at every step of the experience.

The role involves assisting via phone and email, resolving issues, and monitoring delivery progress across routes. Ideal candidates have strong MS Office skills, a high school diploma, and at least 1 year of related experience, preferably in a call center.