Delivery & Customer Experience Specialist

RXO; Savannah (GA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) retirement plan with company up

Pre-tax accounts to help streamline

Company-paid disability and life insu

Employee Assistance Program (EAP)

Career and Leadership Development Prog

Paid time off, holidays, and volunteer

Job summary

RXO seeks a Customer Service Representative to ensure outstanding service for customers, partners and drivers across the delivery experience. This role involves assisting via phone and email, resolving issues, and monitoring routes to meet commitments.

Strong MS Office skills and a high school diploma are preferred, with 1 year call center experience as a plus. RXO offers comprehensive benefits and growth opportunities within a dynamic logistics network.

Qualifications

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.

Responsibilities

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Skills

MS Office

Education

High school diploma or equivalent

Job description

RXO seeks a Customer Service Representative to ensure outstanding service for customers, partners and drivers across the delivery experience. This role involves assisting via phone and email, resolving issues, and monitoring routes to meet commitments.

Strong MS Office skills and a high school diploma are preferred, with 1 year call center experience as a plus. RXO offers comprehensive benefits and growth opportunities within a dynamic logistics network.